Terms of Service

Welcome to Soaring Automations. These Terms of Service ("Terms") govern your access to and use of the Soaring Automations website (soaringautomations.com) and any services we provide ("Services"). By accessing the website or engaging our Services, you agree to be bound by these Terms.

1. About Us

Soaring Automations ("we," "us," "our") is a sole proprietorship operated by Joshua Epperson, located in San Diego, California, United States. We provide AI-powered customer acquisition and automation services for gyms, fitness studios, and related businesses.

2. Acceptance of Terms

By accessing our website or engaging our Services, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are accessing or using our Services on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.

3. Description of Services

Soaring Automations provides services including but not limited to:

• AI-powered lead response and qualification systems
• Automated booking and appointment-setting systems
• CRM integration and workflow automation
• Member retention and re-engagement automations
• Performance reporting and analytics
• Consultation and strategic advice related to business automation

Specific deliverables, timelines, and pricing for any engagement will be set forth in a separate written agreement, statement of work, or invoice between Soaring Automations and the client.

4. Payment Terms

Fees for Services are agreed upon in writing prior to engagement. Unless otherwise agreed:

• Setup fees are due upon signing of the service agreement
• Recurring monthly retainer fees are billed in advance on a monthly basis
• Late payments may incur fees and may result in suspension of Services
• All fees are non-refundable except as expressly provided in the service agreement

5. Client Responsibilities

To deliver our Services effectively, clients agree to:

• Provide accurate, complete, and timely information needed for service delivery
• Provide reasonable access to systems and platforms required for implementation (e.g., CRM, marketing tools)
• Comply with all applicable laws and regulations, including telecommunications and data privacy laws (such as TCPA, GDPR, and CCPA where applicable)
• Maintain valid consent from all leads and customers contacted via automations we set up

6. Intellectual Property

All proprietary methodologies, templates, automation frameworks, code, and other intellectual property created or owned by Soaring Automations remain our property. Upon full payment, clients receive a non-exclusive, non-transferable license to use the deliverables for their internal business purposes only.

Clients retain ownership of their business data, customer data, and any pre-existing intellectual property they provide to us.

7. Confidentiality

Both parties agree to maintain the confidentiality of any non-public information shared during the course of an engagement. This includes business strategies, customer lists, financial information, and proprietary processes.

8. Third-Party Services

Our Services may involve integration with third-party platforms (such as GoHighLevel, Make.com, Twilio, and similar tools). We are not responsible for the availability, performance, pricing changes, or terms of these third-party services. Client is responsible for maintaining their own accounts and complying with each platform's terms.