Privacy Policy

Soaring Automations ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website (soaringautomations.com) or engage our services.

1. Who We Are

Soaring Automations is a sole proprietorship operated by Joshua Epperson, located in San Diego, California, United States. We provide AI-powered customer acquisition and automation services for gyms, fitness studios, and related businesses.

For privacy-related inquiries, contact us at josh@soaringautomations.com.

2. Information We Collect

Information You Provide Directly

When you contact us, book a call, or engage our services, we may collect:

• Contact information: Name, email address, phone number, business name, business address
• Communication content: Messages, inquiries, project details, and information shared during consultations
• Service-related information: Information about your business operations, customers, and goals shared in the course of an engagement
• Payment information: Billing details processed through third-party payment processors (we do not store full credit card numbers)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address, browser type, device information, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Cookies section below)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to inquiries and communicate about projects
• Schedule consultations and manage appointments
• Process payments and manage billing
• Send service updates, project communications, and (with your consent) marketing communications
• Analyze website usage to improve user experience
• Comply with legal obligations and protect our legal rights

4. Legal Basis for Processing

We process your personal information based on:

• Contract: To deliver services you've requested
• Legitimate interests: To operate and improve our business
• Consent: Where you've explicitly opted in (e.g., marketing emails)
• Legal obligation: To comply with applicable laws

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers: Third-party tools and platforms that help us operate (e.g., email providers, payment processors, scheduling tools, CRM platforms). These providers are contractually obligated to protect your information.
• Legal compliance: When required by law, court order, or government request, or to protect our legal rights or those of others
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze traffic. You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we will securely delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Opt-out: Opt out of marketing communications at any time
• Data portability: Request a portable copy of your data (where applicable)

To exercise these rights, contact us at josh@soaringautomations.com.

For California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

For EU/UK Residents (GDPR)

If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the rights listed above plus the right to lodge a complaint with a supervisory authority.

10. Third-Party Services

Our website and services may include links to or integrations with third-party services (such as GoHighLevel, Make.com, Cal.com, Google Workspace, and similar platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.

11. SMS and Communications Consent

If our services involve sending SMS messages on behalf of clients, all messages comply with applicable telecommunications laws including the Telephone Consumer Protection Act (TCPA). Recipients can opt out at any time by replying "STOP" to any SMS message. Our clients are responsible for obtaining proper consent from their leads and customers before our automations contact them.

12. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can delete it.

13. International Data Transfers

We are based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this policy regularly.

15. Contact Us